Support

Little Waves support can help with the app, an account and where the store manages a purchase. We cannot provide medical advice or emergency assistance.

Contact us

Write to support@littlewavesapp.com. We make no staffed-hours or guaranteed response-time promise. If something is urgent about your baby, contact a qualified healthcare professional or your local emergency service; do not wait for a support reply.

Settings → Contact support opens Help and support. You can compose an email draft with only the subject and message you enter; the app automatically attaches no child records, account metadata or diagnostics. You choose whether to send it in your email app. Do not send a password, one-time sign-in code, payment-card number or full App Store receipt.

Purchases and Premium

Restore purchases: open the Little Waves purchase screen and choose Restore purchases. Use the same Apple Account that made the purchase.
Manage or cancel: use iOS Settings → your name → Subscriptions, or Apple's subscription-management page. Deleting Little Waves or requesting account deletion does not cancel an App Store subscription.
Plans: the current monthly, three-month and annual plans renew automatically. Little Waves offers no free trial. Cancel at least 24 hours before the current period ends to stop its next renewal.
Legacy access: a non-renewing 24-month pass, if you previously bought one, has nothing to cancel and ends when its paid period ends. It is not offered among the current plans.
Refunds: Apple handles App Store refund decisions. Start at reportaproblem.apple.com.

Accounts and family sharing

The due-date-based free experience needs no account. An account is offered after a confirmed purchase for account-linked paid access, or to someone accepting a family invitation. Sign-in uses a one-time email code. Signing in does not back up or recover local child history.

Family sharing is optional. A plan owner can invite another caregiver from Settings → Family sharing. The invited person signs in with their own email address and makes no purchase. Joining shares no child automatically: the owner chooses and agrees to share each child, and each caregiver accepts that child for themselves. Only a child you share with your family is held on our server.

If the plan ends, sharing pauses and previously downloaded history stays readable and exportable. Leaving or removal ends access but does not itself erase earlier shared contributions. Stopping sharing or withdrawing a child's sharing consent has the erasure effects in the Privacy Policy.

Saved history, exports and deletion

Saved Diary entries, history, recaps and the Book of Firsts remain readable and exportable whatever your subscription status. Writing new Diary notes requires Premium. Version 1.0.1 has no child or Diary photo-attachment feature.

Settings → Export everything opens Diary and its Book of Firsts export. Settings → Save a copy of your history offers text and JSON copies for the selected child. They are manual copies, not automatic backup or account recovery, and exclude photo files, activity-completion history, account/billing data, consent records and app settings.

Settings → Account → Delete account requests account deletion. It leaves local child history on this device and does not cancel store billing. Account-linked analytics deletion is retried and may still be finishing; Singular-held attribution requires a separate request. An owner's deletion erases the family and all shared children; a caregiver's deletion erases that caregiver's uploads.

Settings → Baby profile → Delete child data from this device is a separately confirmed local deletion. For a shared child, the owner erases its whole shared copy; a caregiver erases their own uploads. Remote erasure can remain pending, and copies already downloaded or exported by someone else cannot be recalled. The Privacy Policy explains the scope and limits of each action.

If you are worried about your baby